Ouvre Studio ("we", "our", "us") operates the Ouvre mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app.
By using Ouvre, you consent to the practices described in this policy. If you do not agree, please do not use the app.
Account information: Full name, email address, date of birth, profile photo, and selected role (Student, Teacher, Professional Dancer, or Company).
Profile content: Biography, training history, skills, performance metrics, school or company affiliation, teaching philosophy, portfolio media, and the height and weight you enter in Settings. Weight is stored only if you set it and is shown to nobody.
Videos and media: Dance videos, voice memos, profile images, gallery content, and competition submissions you upload.
Payment information: Processed securely by Stripe. We do not store your card details. We retain transaction records (amounts, dates, booking references).
Communications: Messages sent through in-app chat (direct messages, community rooms, and competition channels).
Usage data: App interactions, feature usage, session duration, and crash reports.
Device information: Device type, operating system, and unique identifiers for push notifications.
Website visits: When you open ouvre.studio we count the visit: the page, the country, the device type and where the link came from. No cookies are set, no address is stored, and the counts are deleted after 31 days.
Health information (Body Check): If you use Body Check, we store what you tell it after class: the body spot, the side, how deep it feels, your own words and the day. Voice recordings stay on your phone and are never uploaded. Speech is turned into text on your phone. This is health data. We process it only with your consent, given on the first screen of Body Check, and you can withdraw it any time in Settings under Stop Body Check, which deletes everything. Only you can read your entries. Your profile shows one word from them, Dancing, Managing or Off, which you can hide with the metrics switch in Curate.
Diary: If you use the Diary, we store your entries: text, photos, voice notes, energy, rating and any body spots you mark. Only you can read them.
We use your information to provide and maintain the app, including account creation and authentication; enable bookings, live lessons, video critiques, and competitions; process payments between students and teachers via Stripe Connect; send push notifications about bookings, messages, and competition updates; moderate content and enforce community guidelines; analyse usage patterns to improve the app experience; detect and prevent fraud, abuse, and security incidents; and comply with legal obligations.
We share data with the following services, each governed by their own privacy policies:
Firebase (Google) — Authentication, database, file storage, crash reporting, cloud messaging, and serverless functions.
Stripe — Payment processing for lesson bookings, streaming fees, and teacher payouts via Stripe Connect.
Mux — Video hosting, transcoding, and streaming for uploaded dance videos.
LiveKit — Real-time video and audio for live lessons and sessions.
RevenueCat — In-app purchase management for memberships and boosts.
Microsoft Clarity — Session replay and heatmap analytics to improve usability. Body Check and Diary screens are blurred in these recordings, so your health words are never sent to Clarity.
Anthropic — reads the words you give Body Check, spoken or typed, to pick out the body spot and how deep it feels. Only the text is sent, never your name or account. Anthropic does not use it to train its models.
We do not sell your personal data to any third party.
We retain your data for as long as your account is active. Uploaded videos may be archived after their display period expires.
You can delete your account at any time from Settings. Account deletion removes your profile, uploaded media, messages, and associated records. Some data may be retained briefly in backups or as required by law.
Payment records are retained as required by financial regulations.
Body Check and Diary entries are deleted when you delete them, when you stop Body Check in Settings, or when you delete your account.
Depending on your location, you may have the following rights:
Access — Request a copy of the personal data we hold about you.
Rectification — Request correction of inaccurate data.
Erasure — Request deletion of your data ("right to be forgotten").
Portability — Request your data in a machine-readable format.
Objection — Object to processing of your data for certain purposes.
For users in the European Economic Area, these rights are guaranteed under the General Data Protection Regulation (GDPR). For California residents, the California Consumer Privacy Act (CCPA) provides similar protections.
To exercise any of these rights, contact us at the email below.
Dancers under 16 can only use Ouvre Studio after a parent or legal guardian has read this Privacy Policy and consented to the processing of the child's personal data. We record the parent's or guardian's name and date of birth from their ID, the result of the ID check and the time of their consent.
A parent or guardian can withdraw this consent at any time by writing to support@ouvre.studio. The account is then closed. If you believe a child under 16 is using Ouvre Studio without a parent's consent, please write to support@ouvre.studio.
We implement industry-standard security measures including encrypted data transmission (TLS/SSL), Firebase App Check to verify authentic app requests, server-side input validation and sanitisation, and secure payment processing through Stripe.
While we strive to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by updating the "Last updated" date. Continued use of the app after changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy, your data, or wish to exercise your rights, please contact us at: