Most messages are answered within 48 hours, usually the same or next day. Weekends and holidays may take a little longer.
For anything urgent — payment issues, account access, or security concerns — add Urgent to your subject line and we'll prioritise it.
Please include the email address associated with your account and a clear description of the issue. If it concerns a booking or a payment, a booking ID or transaction reference helps us find it faster.
Screenshots are always welcome. The more context, the quicker we can resolve things.
Account & access — password resets, verification, role changes, deactivation.
Bookings & lessons — teacher confirmations, reschedules, refund requests.
Payments — Stripe questions, invoices, payout enquiries for teachers.
Technical issues — video uploads, playback problems, app crashes.
Content & community — reports, safety concerns, moderation appeals.